The World's #1 Negotiation Coach, Keynote Speaker, Bestselling Author "Never Split The Difference" - which has sold over 1 million copies.
Chris spent over 24 years in the FBI with 4 years as the chief international hostage and kidnapping negotiator. After working on more than 150 international hostage cases, he retired from the FBI and founded The Black Swan Group.
A consultancy and trainer for businesses and individuals on negotiation skills
He created and narrated a MasterClass, The Art of Negotiation - One of Masterclass's top performing courses.
A documentary film - 'Tactical Empathy' - by our mutual good friend - Nick Nanton was released sharing his story.
Ross and Chris talk about teaching negotiations, coaching, book - The culture code, making a difference, being driven, workplace awakenings, positive and negative mindsets, vulnerability, naivety, applying new ideas, what we are driven by, how humans are wired, neuroscience, emotional intelligence, labelling dynamics, impact on the brain, bringing things out and reading people. The pair also discuss testing, collaboration, trust, leaving people better, having a more prosperous life, obituaries, help, service, what are we afraid of, overreactions, caveman, extremes, breaking points, playful negotiations, state of playfulness, calming yourself down, turning negative into positive, coaching real estate agents, knowing your value, insight, discovery, 'what and how questions, exploitation and driving dune buggies.
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